Terms of service
Kenzora — Terms of Service
Welcome to Kenzora. By accessing our website, browsing our products, or placing an order, you agree to these Terms of Service. Please read them carefully before using our services.
1. About Kenzora
Kenzora is a fashion and home accessories brand offering products through its online platforms and other sales channels.
These Terms apply to your use of the Kenzora website and your purchase of Kenzora products.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, prices, sizes, and other information are accurate.
However:
- Actual colours may vary slightly depending on your device or screen.
- Product measurements may have minor variations.
- Product availability may change without prior notice.
- Kenzora reserves the right to correct errors or update product information when necessary.
3. Orders
When you place an order with Kenzora, you agree to provide accurate and complete information.
An order is subject to acceptance and product availability. We reserve the right to cancel or decline an order where necessary, including in cases of incorrect pricing, suspected fraudulent activity, unavailable products, or inaccurate information.
If an order is cancelled by Kenzora after payment has been received, the applicable amount will be refunded according to our refund procedures.
4. Pricing and Payment
All product prices are displayed on our website or sales platform at the time of purchase.
Prices may be changed at any time without prior notice.
You agree to provide valid payment information when placing an order. Payments may be processed through third-party payment providers.
5. Shipping and Delivery
We will make reasonable efforts to dispatch and deliver orders within the estimated delivery period provided at the time of purchase.
Delivery times may be affected by circumstances outside our control, including courier delays, weather, holidays, transportation issues, or other unforeseen events.
Please ensure that the shipping address and contact details provided during checkout are correct.
6. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy.
Please review that policy before placing an order.
Kenzora may request photographs, videos, order details, or other information when reviewing a return or product-related complaint.
7. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may no longer be possible.
Any applicable refund will be handled according to our Return & Refund Policy and applicable law.
8. Website Use
You agree to use the Kenzora website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful activities.
- Attempt to gain unauthorized access to our website or systems.
- Copy, reproduce, modify, or distribute our website content without permission.
- Interfere with the operation or security of the website.
- Use our brand name, images, logos, or content without authorization.
9. Intellectual Property
All Kenzora branding, logos, photographs, product images, designs, text, graphics, and website content are owned by or licensed to Kenzora unless otherwise stated.
You may not reproduce, modify, publish, distribute, or commercially use our intellectual property without prior written permission.
10. Third-Party Services
Kenzora may use third-party services such as payment gateways, courier companies, website providers, analytics services, and other service providers.
Your use of third-party services may also be subject to their own terms and policies.
Kenzora is not responsible for the independent policies or actions of third-party service providers.
11. Limitation of Liability
To the extent permitted by applicable law, Kenzora will not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delays caused by third-party delivery providers, payment providers, technical failures, or other unforeseen events.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited.
12. Changes to These Terms
Kenzora may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated effective date. Your continued use of our website after changes are posted may constitute acceptance of the updated Terms, to the extent permitted by applicable law.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes will be handled in accordance with applicable Indian law and the jurisdiction of the appropriate courts.
14. Contact Us
For questions regarding these Terms of Service, orders, products, or our services, please contact Kenzora:
Email: customerkenzora.in@gmail.com
WhatsApp: +91 90200 69938
Instagram: @_kenzora_
Please include your order number when contacting us about an existing order.
Kenzora
Fashion & Home Accessories