Privacy policy
Kenzora — Privacy Policy
At Kenzora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase products from us.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
- Name
- Mobile/WhatsApp number
- Email address
- Billing and shipping address
- Order and purchase details
- Payment-related information required to process your order
- Information you provide when contacting customer support
We may also collect basic website information such as device type, browser information, IP address, and website usage data.
2. How We Use Your Information
We may use your information to:
- Process and deliver your orders
- Confirm orders and payments
- Provide customer support
- Handle returns, refunds, and exchanges
- Communicate with you about your orders
- Improve our products, services, and website
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal requirements
3. Payment Information
Payments may be processed through third-party payment providers. Kenzora does not intend to store your complete debit card, credit card, UPI, or banking credentials.
Payment providers may collect and process information according to their own privacy policies and security practices.
4. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers when required to operate our business, such as:
- Delivery and courier partners
- Payment service providers
- Website and technology service providers
- Customer-support service providers
- Government authorities or law-enforcement agencies when legally required
Only information reasonably necessary for the relevant service should be shared.
5. Cookies
Our website may use cookies and similar technologies to improve website functionality, understand website usage, remember preferences, and provide a better shopping experience.
You may be able to control or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.
8. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, or deletion of certain information.
To make a privacy-related request, please contact us using the details below.
9. Third-Party Links
Our website or social media pages may contain links to third-party websites or services. Kenzora is not responsible for the privacy practices or content of those third parties.
We recommend reviewing their privacy policies before providing personal information.
10. Children’s Privacy
Our services are not intentionally directed toward children. We do not knowingly collect personal information from children without appropriate legal authorization.
11. Changes to This Privacy Policy
Kenzora may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable requirements.
Any updated version will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Email: customerkenzora.in@gmail.com
WhatsApp: +91 90200 69938
Instagram: @_kenzora_
Please include relevant details in your message so that we can respond to your request efficiently.
Kenzora
Fashion & Home Accessories