Shipping policy

Kenzora — Shipping Policy

At Kenzora, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Processing times may occasionally be longer during sales, promotions, holidays, or periods of high order volume.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery to remote or hard-to-reach areas may take additional time.

The delivery estimate is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Kenzora may offer free shipping on selected products, orders, or promotional periods.

4. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided at checkout.

You can use the tracking information to check the status of your shipment.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid mobile number

Kenzora is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

6. Delayed or Failed Delivery

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:

  • Courier or transportation delays
  • Weather conditions
  • Natural disasters
  • Public holidays
  • Incorrect address information
  • Customer unavailability
  • Local restrictions or other unforeseen circumstances

If a delivery attempt fails, the courier may make another delivery attempt or contact the customer.

7. Damaged Packages

If your package appears damaged, opened, or tampered with when delivered, please take photographs or videos of the package before opening it, where possible.

If the product inside is damaged or incorrect, contact Kenzora as soon as possible and provide your order details along with supporting photographs/videos.

Such issues will be handled according to our Return & Refund Policy.

8. Missing Items

If an item is missing from your order, please contact us with your order number and details of the missing product.

We may request photographs, videos, or other information to investigate the issue.

9. International Shipping

Unless specifically stated otherwise at checkout, Kenzora currently offers shipping within India.

International shipping may be introduced in the future and will be subject to applicable shipping charges, taxes, customs duties, and regulations.

10. Contact Us

For shipping or delivery-related questions, please contact Kenzora:

Email: customerkenzora.in@gmail.com
WhatsApp: +91 90200 69938
Instagram: @_kenzora_

Please provide your order number when contacting us about an existing order.

Kenzora
Fashion & Home Accessories