Refund policy

Kenzora — Return & Refund Policy

At Kenzora, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us so we can assist you.

1. Return Eligibility

A return may be accepted if:

● You received a damaged or defective product.

● You received the wrong product, size, colour, or item.

● The product is significantly different from the description shown on our website/social media.

● The item is unused, unworn, unwashed, and in its original condition with tags and packaging intact.

2. Non-Returnable Items

Returns may not be accepted for:

● Products that have been worn, washed, altered, or damaged after delivery.

● Items without their original tags or packaging.

● Products damaged due to improper use or handling.

● Items returned after the applicable return period.

● Products specifically marked as non-returnable/final sale.

3. Return Period

Please contact us within 7 days of receiving your order if you wish to request a return.

To request a return, send us:

● Order number

● Customer name

● Reason for return

● Clear photographs/videos of the product, if applicable

4. Refunds

Once the returned product is received and inspected, we will notify you whether your return has been approved.

If approved, the refund will be processed to the original payment method, where applicable. The time taken for the amount to appear in your account may depend on your bank or payment provider.

5. Exchange

If you receive an incorrect, damaged, or defective item, we may offer a replacement or exchange, subject to product availability.

6. Return Shipping

If the return is due to an incorrect, damaged, or defective product received from Kenzora, we will determine the appropriate return-shipping arrangement.

For returns requested for other reasons, return shipping charges may apply.

7. Cancellation

Order cancellation requests should be made as soon as possible. Once an order has been shipped, cancellation may no longer be possible.

8. How to Contact Us

For return, refund, exchange, or order-related queries, please contact Kenzora:

Email: customerkenzora.in@gmail.com
WhatsApp: +91 90200 69938
Instagram: @_kenzora_

Please include your order number when contacting us so that we can assist you faster.

Kenzora reserves the right to review each return request and determine eligibility according to this policy and applicable law.